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Great Western Flooring is a well-reviewed flooring contractor serving Naperville and surrounding areas, rated 4.7★ across 331 reviews. Active across bathroom remodeling and basement finishing. One reviewer writes: "Incredible carpet matched only by the incredible customer service." Reviewers say the craftsmanship exceeds what they've seen from other contractors. Reviewers credit Kate with consistent, clear updates throughout. Projects tend to land on time and on budget — not something every contractor delivers. They consistently leave the job site clean — a point of pride for the team. Clients mention project budgets in the $10,000 range.
Flooring projects typically cost $3K – $15K in Chicagoland
Walid Johnson
27 reviews
Naperville
No recurring concerns found across reviews. This contractor maintains a consistently positive reputation.
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“As someone who wants the best of both worlds—quality and price—I narrowed it down to a few options and even ordered samples to test at home.”
“Great customer service.”
Great customer service! Love the designers suggestions. Beautiful products.
Margaret Valavanis
Jan 2026
“Joanna is the best.”
Joanna is the best! She took the time to show me options and explained everything clearly. She was very patient, professional, and made the entire experience stress-free. I’m extremely happy with the results and would highly recommend her.
Hanan Hasan
Dec 2025
“We replaced the carpet in a large living room and couldn’t be happier with the results.”
We replaced the carpet in a large living room and couldn’t be happier with the results. They have a wide variety of high quality carpets and the installation service was fantastic.
Steve Lin
Dec 2025
“Our design experience with Kate and Joanna was first class.”
Our design experience with Kate and Joanna was first class. Both were excellent in their craft offering independent and honest suggestions and feedback in our journey to select the right tile for our primary bathroom remodel. Really appreciated their patience as well as reassurance that our decisions were thoughtful and sound. Will post pictures once the project is completed. Thanks GW for a job well done!!
Kevin Ringel
Nov 2025
“Incredible carpet matched only by the incredible customer service.”
Incredible carpet matched only by the incredible customer service. I recently had my basement finished, which gave me space to add a new guest room. I needed carpet with a quick turnaround, but I also wanted to take my time finding the right option. After checking out a few flooring companies in the Shorewood, Plainfield, and Naperville areas, I decided to give Great Western Flooring a shot. Kate at Great Western Flooring was the only one to ask me about pets (I have an annoying cat) and even guessed the wall color I had chosen so she could match the carpet perfectly. I was blown away. She walked me through the showroom, asked thoughtful questions, and made sure I landed on the right product. As someone who wants the best of both worlds—quality and price—I narrowed it down to a few options and even ordered samples to test at home. Once I selected the carpet, the installation was flawless. The installers were on time, professional, and finished without a single issue. By the end of the day, my guest room was complete. Now I love walking barefoot in the room just to feel the lush carpet under my feet. The color ties in perfectly with the rest of the space. It was the little things—Kate’s attention to detail, the friendly staff, and the professional installation—that sold me on Great Western Flooring. I hadn’t heard much about them before, but they far exceeded my expectations. As others have said: don’t hesitate to stop in. Quality customer service is hard to find these days, and they delivered. I’ll definitely buy from them again—maybe an area rug next time!
Walid Johnson
Oct 2025
“Kate was wonderful.”
Kate was wonderful. She helped us find the perfect tile for our powder room, and Jacob installed it beautifully. The whole process was done quickly, start to finish. Highly recommend Great Western Flooring!
Sandy
Oct 2025
“We worked with Jennie Polloway , Design & Sales Consultant.”
We worked with Jennie Polloway , Design & Sales Consultant. Very professional and gave us a fair price. Very impressed with the showroom in Naperville. Look forward to working with Great Western Flooring on our carpeting.
Dirk Barenbrugge
Oct 2025
“We cannot say enough wonderful things about our experience working with Great Western Flooring,...”
We cannot say enough wonderful things about our experience working with Great Western Flooring, specifically working with Kate! We are building a home out of state and presented Kate with a large project which included many areas requiring tile and flooring. Kate was able to quickly identify our style and help us navigate the wide variety of tile and flooring options Great Western has to offer. Her patience as we took our time to make thoughtful decisions was very greatly appreciated. We were also given the opportunity to take samples to our out of state homesite. The ability to see the materials in their intended space helped us confirm our decisions. We had many concerns regarding the transportation of the materials to our homesite, but once again, Great Western Flooring took care of everything. Len waited for all of the materials to arrive at the warehouse, and then worked with Kate to set up transportation to our building site. Everything arrived safe, secure, and with no damage. Our experience with Great Western Flooring was completely positive. We highly recommend this business!
Amy-Rory
Sep 2025
“We had a great experience with these guys.”
We had a great experience with these guys. Most companies that came in to quote on carpets for our bedrooms looked at us like the job was small and weren't very helpful. We were actually looking at while house options and Matt gave us very helpful advice on carpets and laminate floors. They also worked around our schedules for moving in.
J C
Aug 2025
“Installation went smoothly and final product is beautiful.”
Installation went smoothly and final product is beautiful! Team was great to work with, including Kate in sales and Steve managing the install team.
Lory
Jul 2025
“Great Western provided amazing service.”
Great Western provided amazing service. I needed to match tile that was installed 8 years ago and had been discontinued by the manufacturer. Great Western located the exact tile I needed from another supplier and had it shipped. I got it on time for our installers to meet their completion date! These are wonderful people who really care about getting their customers what they want.
Coleen Conway-Svec
Jun 2025
“LJ is great. Loved working with her. Everyone is so accommodating. I had a problem & it was taken...”
LJ is great. Loved working with her. Everyone is so accommodating. I had a problem & it was taken care of in short order. Your warehouse manager is also wonderful. Runs a tight/neat ship. He’s very helpful
Beth Kane
May 2025
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