“TL;DR
Hired Airflows to install a high-pressure setup.”
TL;DR
Hired Airflows to install a high-pressure setup. Their tech walked on my non-load-bearing ceiling, cracked it, botched the install, left debris in the ceiling, never communicated internally, & management alternated between denial & blaming me. Final discovery: every duct connection on a high-pressure system was attached only w/ aluminum tape--no collars, no clamps, no screws--meaning everything could fly apart. Absolutely not a company I'd trust w/ anything involving safety, pressure, or basic workmanship.
I wasn't planning to write a review, but then I climbed up to inspect the work & realized just how spectacularly bad it was. So here we are.
I needed serious ventilation for a powerful shower--nothing off-the-shelf would cut it. After a lot of research, I sourced an in-line radon fan & duct silencer myself & hired Airflows to install them. I supplied the materials, they supplied "workmanship," which they told me was under warranty, but the materials were not. They were informed of all the model numbers weeks in advance & had ample time to research the specs to know how to install it.
The technician who showed up was friendly, but apparently allergic to ladders. Instead of using one to reach my 15-foot ceiling, he climbed into the ceiling & walked around on flimsy, non-load-bearing metal studs like they were a dance floor. Predictably, cracks formed. I let it go at first because he was nice & I needed the ceiling patched anyway. He had to come back two weeks later because he forgot to attach the electrical cover on the radon fan, which was a fire hazard.
Then things unraveled. A duct connection blew apart a week later & the vent was flapping in the ceiling void when the fan ran. I asked Matt about fixing it, & just replacing the current flex duct w/ a different kind & also mentioned the ceiling cracks--he said he'd talk to his manager. Then... silence. No returned calls. The techs arrived w/out any idea of the plan, quoted me even more than the previous quote that I declined, & told me the manager had to see the ceiling damage himself. The service manager came & looked at things, minimized all the damage & told me he'd have his boss call me later that day.
The boss eventually called--& the conversation went from "concerned" to "accusatory" in record time. He suggested I could've made the ceiling damage myself, claimed his techs shouldn't have returned w/out charging me despite the workmanship warranty I was explicitly told I had, & said coming to look at the damage would cost me $295. He told me at least a 12 times that they record their phone calls which they can go back & listen to, to make sure they can verify what was said. He said he reviewed the recording & that there was no guarantee on workmanship. There absolutely was, I clarified that w/ Matthew on at least two occasions. When I asked him to send me the recording, he said he would not do that. I wonder why?
I got an outside quote & informed him that it would be $300-$350 to fix the ceiling, expecting that to be the end of it.
Then I went up into the ceiling myself and what I saw was astonishing. They had removed rigid ductwork but never bothered to take it out--just left everything lying up there. One reducer for the radon fan was perched on an electrical conduit fifteen feet above the ground, in a place only reachable by--yes--walking all over the ceiling again. & the real kicker: every single duct connection on this high-pressure system (capable of ~5" of positive or negative pressure) was "secured" w/nothing but aluminum tape.
No collars inserted two inches deep.
No stainless steel worm clamps.
No screws to lock anything together.
Just tape.
On a system designed to work at high pressure.
Airflows had all the product specs weeks beforeh&. They had every opportunity to install it correctly. They simply... didn't. Now I can't even close my ceiling because the ducts are likely to detach as soon as the fan runs. The flex duct wasn't even supported or strapped.
These guys are amateurs not professionals.
